Passengers were stranded on the tarmac for more than five hours, as tempers flared on-board a cancelled Kulula flight to Johannesburg.
A series of delays on a Kulula flight from Durban to Johannesburg saw tempers flare on Sunday night, as one passenger was removed from the aircraft for alleged “unruly conduct”.
In a video circulated on social media – then shared by the Crime Air Network – we see three airport police officers attempt to coax the woman off the plane. They are ultimately unsuccessful in their attempts, as she stands her ground and refuses to go anywhere.
Eventually, she was prized from her row and was detained at King Shaka. The whole ordeal – from embarking the plane to being forcibly removed from it – went on for over five hours. The flight was eventually cancelled, causing a travel nightmare for all passengers involved.
Kulula respond to passenger ejection in Durban
Kulula have since issued a statement addressing the altercation. They state that the pilot decided to leave the plane after one passenger had “failed to adhere to instructions from the crew and the police”. The airline also maintain their staff have the right to work “without being verbally or physically abused”.
Sanele Gumede was on the 21:55 flight, and has a different take on things. She revealed that weather delays affecting previous flights had pushed their departure time back to 1:00 on Monday morning and disputes the notion that the passenger was abusive:
“She didn’t threaten them, she voiced out that she was angry, like everyone else. This drama dragged until 3:00, Cops assaulted; dragged her down the flight of stairs. They detained her; flew us at 03:20.” Sanele Gumede
The lack of communication and a horrendously long wait for take-off contributed to a volatile atmosphere on board the Kulula flight. Five hours on the tarmac is a disaster waiting to happen, and no matter what the situation is, taking your frustrations out on the service crew is never acceptable.
The video:- Chaos as woman detained at Durban airport